FAQ's

RETURNS AND EXCHANGES

What is your policy on returns and exchanges?

Items that are returnable are items that are not custom designed. Screen printed tshirts, quarter zip jackets and stitched letter vnecks can be returned or exchanged, as long as they were not a special order and as long as there is no cologne, deodorant, smoke or strange scent on the clothing. Examples of other items that are returnable are notepads, notecards, key chains, decals, tumblers and jewelry. As long as the item is in the same condition and in the original packaging, it can be returned within 10 days. During the holidays (December 2012), an item can be returned within 30 days. Contact Marlene immediately if you have a question or need to return or exchange an item: 877-597-1885 or in Georgia, call 404-444-3728. INCLUDE A COPY OF YOUR PACKING SLIP OR A NOTE WITH THE ORDER NUMBER, NEW SIZE, ETC. IN THE BOX.

Returns or exchanges should be shipped to:

Marlene Kruelle

Sorority Spirit

951 Glenwood Ave.

#2902

Atlanta, GA 30316

If shipping by UPS or FEDEX, please include our phone number and email address, so we receive the tracking email: 877-597-1885 and sororityspirit@gmail.com.

You are responsible for paying for shipping the item back to Sorority Spirit. Sorority Spirit will pay for shipping the new (size) item back to you.

Any items that are custom designed (trunk show orders), are not returnable. Custom designed items include the designer tshirts, vnecks, sweatshirts, hoodies, sports bras, yoga pants, beach towels, spa wrap towels, key fobs, tumblers, water bottles and koozies. These items are either embroidered with greek letters or have 4 inch stitched letters in a designer print with a background. If there is a problem with a custom designed order, we will be happy to help you. Please contact Marlene immediately at 877-597-1885.

PHOTO SHARING POLICY

Can I share your photos on my facebook page, tweet about Sorority Spirit and pin photos on pinterest?

All photos on SororitySpirit.com are property of Sorority Spirit LLC. These photos can be shared, tagged or pinned on social media websites, such as facebook, twitter, pinterest, tumbler, linkedin and blogs. These photos can also be shared through email communication, with family and friends. Photos that are taken by customers at Sorority Spirit events (trunk shows and sorority conventions) can also be shared, tagged or pinned on social media websites, and texted to family and friends.

SororitySpirit.com photos are strictly prohibited from being reused or reposted on all e-commerce (retail) websites and competitor's social media websites. Competitors include other online greek retailers, university book stores and any business or individual that sells greek merchandise.

If you have any questions about the SororitySpirit.com photo sharing policy, please feel free to contact us at sororityspirit@gmail.com or 877.597.1885.

SHIPPING ORDERS

When will my order be shipped?

NOTE: Orders placed March 20-26, 2013 will ship on March 27, 2013.

Most orders will ship within 2-5 business days, unless noted in the product description. FOR DETAILED HOLIDAY SHIPPING INFORMATION, PLEASE CLICK SHIPPING AT THE BOTTOM OF THIS PAGE.

If the item that you ordered has recently sold out, we will reorder it immediately, but it can take 2-4 weeks to receive the item and ship the order to you. If we are experiencing a delay in shipping orders, it is usually due to a high volume of special orders. Check the top of our home page for notices about any delays in shipping orders.

SPECIAL ORDERS

Do you accept special orders?

Yes, Sorority Spirit accepts special orders. Please contact us to place a special order.

CHAPTER ORDERS AND CHAPTER CHECKS

Do you accept chapter orders and chapter checks? Yes, Sorority Spirit accepts chapter orders and provides chapter discounts. We also accept chapter checks for chapter orders. We recommend placing chapter orders 4 to 8 weeks in advance, in order to allow for enough time to get your order shipped to you. If you are placing a chapter order with a projected delivery date in August, September or October, it is highly recommended that you allow 8-12 weeks due to the high volume of custom designed orders.

ACCEPTED FORMS OF PAYMENT

What type of payment do you accept? We accept Visa, Mastercard, American Express, Discover and debit cards. If a chapter is placing an order, we also accept chapter checks.

MORE QUESTIONS

If your question is not listed on this page, please feel free to contact Marlene at 877.597.1885. Based on your questions, we will be adding more questions and answers to this page.